We wrote about the transition from SacRT SmartRide to the new Flex program, but haven’t posted since the new program went into effect. Flex is considerably different from SmartRide. SmartRide was an attempt to serve all possible riders, but required a subsidy per rider of about $47 which was not sustainable. Flex serves riders who really need point-to-point service, disabled, seniors, and low-income (and children of low-income parents). Though it uses the same ride zones as SmartRide, the purpose is quite different. STAR played a major role in getting SacRT to reject the initial ideal of a ride-hail subsidy for everyone, to rides for those who really need it. Some disabled riders really need the full services of SacRT Go Paratransit, but many do not. Flex offers them, well, more flexibility, to take rides not requiring full service, and to get to destinations that are not on fixed bus routes and light rail, most especially to medical services.

Below is the description from the SacRT February 2025 Next Stop News.

“SacRT Flex, a new shared-use neighborhood shuttle service, is available for eligible riders, including seniors (62+), low-income individuals, and persons with disabilities. Operated by Via, SacRT Flex offers a convenient and affordable transportation option tailored to those with the greatest mobility needs.

• Operating Hours: Monday through Friday, 7 a.m. to 7 p.m. (excluding most holidays). 
• Service Areas: Available in nine zones, including Citrus Heights-Antelope-Orangevale, Arden-Carmichael, Downtown-Midtown, Elk Grove, Florin-Gerber, Folsom, Franklin-South Sacramento, Natomas-North Sacramento, and Rancho Cordova. 
• Cost: $2.50 per trip for eligible riders and adult companions; free for children riding with parents. 
• Apply Online: sacrt.com/applyflex 
• Ride Requests: Book rides at least 24 hours in advance (up to two days in advance) using the SacRT Flex app or by phone.

SacRT Flex is funded as an 18-month pilot program through Measure A, a Sacramento County transportation funding initiative. The program prioritizes accessibility and efficiency, with Via managing scheduling, operations, and fare collection for a seamless rider experience. For more details including the eligibility process, visit sacrt.com/flex.“

• Flex